Blow your clients away with these 8 simple steps.
One of the first things you’ll discover as a freelancer is that engaging with clients can be intimidating and overwhelming.
From making sure your communication is professional to staying on top of deadlines, there are plenty of challenges to overcome.
Yet, being a fantastic freelancer starts with knowing how to navigate the ins and outs of client relationships. They’re paying the bills, so you better know how to create lasting relationships that work for both parties!
Over the past few years, I’ve learned that client connection is more about soft skills than hard ones. Most of the time, if you can set up some simple processes and expectations on the front end, the rest is gravy.
Here are 8 steps to making yourself invaluable to your clients.
1. Establish a Process for Communication
The first step to successful client engagement is establishing processes for communication.
Every project should have an agreed-upon timeline, a set of expectations and standards, and a regular schedule for checking in or talking about progress.
You want to make sure that you communicate with your client regularly and that you’re available when they need to reach out.
🚀 Pro Tip: Use project management tools such as ClickUp, Asana, or Notion to help establish a communication process.
2. Set Clear Expectations
One of the most important things you can do is set clear expectations with your clients from the outset.
This includes discussing timelines, deadlines, budgets, and other pertinent details before starting the project. Doing this helps minimize any misunderstandings down the line and makes it easier to resolve issues if they arise.
🚀 Pro Tip: Create templates for your standard communication processes, and adjust them as necessary.